Terms and Conditions
We accept PayPal and cash transactions only. This means no checks, no exceptions. At reptile expos, we will accept credit or debit card payments, but online transactions are to be fulfilled exclusively through PayPal. Customers need not create a PayPal account to make a payment to Pacific Crest Geckos. If a customer does not have a preexisting account, and does not wish to create one, we only need a personal email in order to send a payment request through PayPal’s guest-checkout service. All payments are registered under "Goods and Services" in order to ensure that our customers have full PayPal buyer protections.
PCG offers extended payment plans on geckos listed for over $100. In order to initiate a payment plan on a gecko, reach out to us through the contact form below the "Pick a Gecko" section of this site and we will arrange specific details. In order to initiate a payment plan, you must make a nonrefundable deposit of 25% of the purchase price or $50, whichever is greater, and completely pay off the balance due within four months (120 days) of the initial payment. For each month (30 days) that passes between your down payment and repaying the balance in full, you will incur a $10 holding fee, beginning exactly 30 days after your down payment has been placed. As it is incurred, this holding fee will be added to the balance owed until the date of full repayment. If you fail to pay off your full balance, including holding fees, within four months of your initial deposit, this deposit, along with all other payments put down on the gecko, will not be refunded.
Once full payment has been made, we will work with you to arrange a shipping date for your gecko. Once we have received full payment, we will hold the gecko at no extra charge until weather permits shipping.
Please note that PCG is an exclusively online business, and does not have a storefront. This being said, customers may arrange a local pickup as opposed to a shipment if they so please. If a customer has selected a gecko from our available stock, and wishes to pick it up in person and pay in cash, simply request to do so in "payment methods" during order confirmation and we will contact you to arrange pickup. Pickup must occur within one week of the order. If you do not have a particular gecko in mind but would like to visit one of our locations to pick out a gecko, simply fill out our contact form below the "Pick a Gecko" section of this site and we will direct you to one of our two Bay Area locations (one in San Mateo and one in Dublin). We will work around your schedule as best we can if this is the case.
Our shipment dates are Mondays, Tuesdays, and Wednesdays. Customers may request shipping on any of these days unless circumstantial obstacles arise (i.e. storms, bad weather, etc.). PCG ships overnight to 49 states (Hawaii not included), and packages will typically arrive at your home before 10:30 the morning after your requested shipping date. For example, if you request a Wednesday shipping date, your package will arrive Thursday. We will remind customers of this at the time of shipment. Customers will be provided a FedEx tracking number, and will receive email updates through Ship Your Reptiles upon request. A customer must schedule a shipment day at least three days in advance, and a request is not considered complete until we have received all necessary shipping information. Required shipping information includes full name, home address, five digit zip code, phone number, email address, and predicted daytime high temperature at the location of delivery. PCG ships to every state in the U.S. except Alaska and Hawaii for a flat rate of 55 USD. We also ship to Canada. Please reach out for more information about our international shipments and rates.
NOTE: SHIPMENTS REQUIRING A HEAT PACK ARE $85 FLAT RATE DUE TO LARGER BOX SIZE REQUIREMENTS UNLESS CUSTOMERS ARE WILLING TO WAIT FOR WARMER CONDITIONS.
Live Arrival Guarantee
PCG ensures live arrival of your crested gecko so long as daytime high temperatures on both ends of the shipment are between 67F-85F. Our first priority is to minimize stress during the shipping process in order to ensure safe, on-time arrival, and we will not ship an order unless weather permits. In the extremely rare case that a gecko is found to be dead on arrival, customers must contact PCG within 24 hours of the delivery in order to resolve the issue. NOTE: our live arrival guarantee is rendered void if a customer is not at home to personally receive the delivery.
PCG guarantees that all geckos that we ship are healthy at the time of shipment. As such, we do not extend a period of health guarantee, as there are so many factors that affect a gecko’s health that occur on the customer’s end, and we cannot possibly quantify all of these possibilities. In case of illness or death in the days immediately following the delivery of your gecko, we will work with you in order to find out what went wrong, and in some cases we may offer to replace your gecko.
All Sales Are Final
PCG will not refund live animal transactions unless circumstances outlined above apply. Customers are not entitled to their money back if they change their mind about a purchase after submitting payment. We encourage customers to take this into consideration when making a purchase, and to plan accordingly.